Welcome to our Frequently Asked Questions (FAQ) page! Whether you’re a first-time visitor or a long-standing member of our community, we understand that you might have some questions about our products/services and how we operate. This comprehensive FAQ section is designed to provide you with clear and concise answers to the most common queries we receive.
We value your time and want to ensure that you have all the information you need at your fingertips. Our team of experts has carefully compiled this list of FAQs to address any uncertainties you may have. From general inquiries about our company and its mission to specific details about our offerings, we’ve got you covered.
Navigating through this FAQ page is simple. Just browse the categories and click on the questions that resonate with your interests. Can’t find the answer you’re looking for? No worries! We encourage you to reach out to our friendly support team, who will be more than happy to assist you further.
Your satisfaction is our top priority, and we believe that an informed customer is a happy customer. So, let’s get started and explore the world of answers together!
After your payment you receive a email with a download link for your purchased item, also you can download from your Website account directly. If not manage to get it send us a email and we will send it by email.
We sell only ECU backups (the software from ECU) not ECU itslf, so you received a email with download link for get the ordered ECU software.
If you allready pay you allready received the download link and get the software or cand get from your website account. That’s mean you received what you pay for and we can’t take it back like another phisycaly item and can’t refund you.
Send us a email with your ECU backup ordered details and we check and try to clear the problem. Maybe some information was added wrong by our team or we read a ECU backup from a ECU and add label information in details, but inside of software is another details and we not detected.